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FAQs
?What does an insurance broker do
An insurance broker represents the policyholder, not the insurance company. Brokers assess risks, compare policies from multiple insurers, recommend suitable coverage, and assist during claims to ensure fair and timely settlement.
?How is an insurance broker different from an insurance agent
An insurance agent represents a single insurance company, whereas an insurance broker represents the client and offers policies from multiple insurers. This allows brokers to provide unbiased advice and better policy comparisons.
?Does using an insurance broker increase my insurance premium
No. Insurance brokers are compensated by insurance companies as per IRDAI regulations. The premium payable by the client remains the same whether the policy is purchased directly or through a broker.
?Why should businesses work with an insurance broker
Businesses face complex risks related to property, liability, employees, cyber threats, and compliance. An insurance broker helps identify coverage gaps, optimise premiums, and ensure professional claims handling, reducing financial and operational risk.
?Does Citadel Insurance Brokers assist during claims
Yes. Citadel provides end-to-end claims assistance including claim intimation guidance, documentation support, coordination with insurers, and regular follow-ups until settlement.
?What types of clients does Citadel Insurance Brokers work with
Citadel works with corporates, SMEs, startups, professionals, and individual policyholders across multiple industries in India.
?Is Citadel Insurance Brokers authorised by IRDAI
Yes. Citadel Insurance Brokers Pvt. Ltd. is licensed and regulated by the Insurance Regulatory and Development Authority of India (IRDAI).
?Can Citadel help reduce insurance costs
Yes. Through proper risk assessment, coverage optimisation, and insurer comparison, Citadel often helps clients avoid over-insurance and negotiate better terms without compromising protection.
?Does Citadel sell insurance policies directly
Citadel does not manufacture insurance products. It provides independent advisory and facilitates policy placement with insurance companies best suited to the client’s needs.